Refund policy

Hassle-Free Refund Policy – We’ve Got You Covered!

At LegacyVault, your satisfaction is our priority. While we don’t accept general returns, we offer a clear and fair refund policy in specific cases.

Physical goods


Refund Eligibility

You can request a refund in the following cases:

  • You contact us within 12 hours of placing your order and wish to cancel.

  • You received the wrong size, wrong color, or a defective item.

  • The item is damaged or not as described.

In these cases, you have 14 days after receiving your order to contact us and request a refund. If approved, the refund will be processed to your original payment method within 10 business days — no need to return the product.

Non-Refundable Situations

  • Buyer’s remorse or change of mind.

  • Wrong size/color selected by customer during checkout.

  • Sale items, gift cards, and personal-use products.

No General 30-Day Return Policy

Please note, we do not accept returns within 30 days for general reasons. Refunds are only provided in the specific cases listed above.

Need Help?

Email us at lifeorganizer.official@gmail.com with your order number and a description or photo of the issue. We’re here to make things right!




Digital goods


30-Day Satisfaction Guarantee

We stand behind every LegacyVault™ purchase with a 30-day satisfaction guarantee.

Because LegacyVault is a digital product that is accessible immediately after purchase, refunds are available under the following conditions:

— You are unable to open or access the file despite assistance from our support team
— The file is corrupted or does not match the product description

To request a refund, contact us at lifeorganizer.official@gmail.com within 30 days of purchase and describe the issue you encountered. Our team will work to resolve it first. If we are unable to help, a full refund will be issued within 3 business days.

Refunds are not available in cases where the file has been successfully downloaded and opened, as the digital product has been fully delivered and received.

 

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement