Refund policy
At LegacyVault™, we want you to feel confident in every purchase. Whether you're organizing your family's essential information with our digital planning system or purchasing physical document organizers, we're committed to providing a clear and fair return and refund process.
Our policies differ slightly for digital and physical products, as outlined below.
Digital Products — 60-Day Money-Back Guarantee
Our LegacyVault™ End of Life Planner is backed by a 60-Day Money-Back Guarantee.
Refund requests may be submitted within 60 days of the purchase date and must include a clear explanation of the issue experienced.
To request a refund, contact us at info@legacyvaultpro.com and provide your order number, the email address used at checkout, and the reason for your request.
Each request is carefully reviewed by our support team. Refunds are not automatically granted for personal preferences or expectations regarding features not included in the product description.
Once your request has been reviewed and approved in accordance with this policy and applicable consumer protection laws, your refund will be issued to your original payment method.
Because digital products are delivered electronically, there is no need to return any physical item.
Physical Products — 30-Day Return Policy
We offer a 30-day return policy for eligible physical products, including document organizers and other preparedness accessories.
You have 30 days after receiving your order to request a return.
To qualify for a return, your item must be:
- Unused and in the same condition in which you received it.
- In its original packaging, with any included accessories and tags.
- Accompanied by your receipt or proof of purchase.
To start a return, email info@legacyvaultpro.com with your order number and the reason for your request.
If your return is approved, we'll provide the appropriate return address and shipping instructions.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Order Cancellations
Orders for physical products may be canceled within 12 hours of purchase, provided they have not already been shipped.
To request a cancellation, contact info@legacyvaultpro.com with your order number as soon as possible.
If your order has already shipped or the cancellation period has passed, you may request a return after delivery, subject to this policy.
Digital orders are typically delivered immediately after purchase and cannot be canceled once fulfilled. However, eligible digital purchases remain covered by our 60-Day Money-Back Guarantee.
Damaged, Defective, or Incorrect Items
Please inspect your physical order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us at info@legacyvaultpro.com as soon as possible.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
We'll review the information and work with you to arrange an appropriate resolution, such as a replacement or refund.
For digital products, if you experience problems accessing, opening, or using your files, please contact us. We'll help troubleshoot the issue or provide replacement files when appropriate.
Exceptions & Non-Returnable Items
The following items may not qualify for standard change-of-mind returns:
- Personalized or custom-made physical products.
- Gift cards.
- Physical items that have been used, damaged after delivery, or returned without their original packaging.
- Final-sale items where the applicable return restriction was clearly disclosed before purchase.
These exceptions do not affect our 60-Day Money-Back Guarantee for eligible LegacyVault™ digital planner purchases or any rights you may have under applicable consumer protection laws.
Exchanges
If you need to exchange an eligible physical product, please email info@legacyvaultpro.com with your order number and details of the requested exchange.
Our support team will review eligibility and product availability and provide instructions.
Digital products generally do not require exchanges. If you received the wrong files or are missing part of your purchase, contact us and we'll help resolve the issue.
Refund Processing
Once we receive and inspect an eligible physical return, we'll notify you whether your refund has been approved.
For digital products, we'll review your request under the applicable money-back guarantee.
Approved refunds will be issued to the original payment method used at checkout.
Please allow additional time for your bank, credit card provider, or payment processor to complete the transaction.
If you have any questions about your refund, contact info@legacyvaultpro.com.
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement